FAQ's
FAQs for QM Mart
Welcome to the QM Mart FAQ page! Here, we've compiled answers to the most frequently asked questions to help you navigate our site and services with ease. If you can't find the answer you're looking for, feel free to contact our customer support.
General Questions
Q: What is QM Mart?
A: QM Mart is your one-stop online marketplace offering a wide range of products including electronics, clothing, home goods, and more. We strive to provide high-quality items at competitive prices.
Ordering and Payment
Q: How do I place an order?
A: To place an order, browse our products, select the items you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout, enter your shipping details, and complete the payment process.
Q: What payment methods do you accept?
A: We accept cash on delivery payment method
Q: Can I modify or cancel my order after it's been placed?
A: Yes, you can modify or cancel your order within 24 hours of placing it. Please contact our customer service team with your order details to make any changes.
Shipping and Delivery
Q: What are your shipping options?
A: We offer standard, expedited, and express shipping options. The available options and delivery times will be displayed at checkout based on your location.
Q: How can I track my order?
A: Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your order's status on our website or the courier's tracking page.
Q: What should I do if my order is delayed or missing?
A: If your order is delayed or missing, please contact our customer support with your order number and tracking details. We'll investigate the issue and provide you with an update as soon as possible.
Returns and Refunds
Q: What is your return policy?
A: We offer a 10-day return policy for most items. If you're not satisfied with your purchase, you can return it within 10 days of delivery for a refund or exchange. Please ensure the item is in its original condition and packaging.
Q: How do I initiate a return?
A: To initiate a return, contact our customer service team with your order number and reason for return. They'll provide you with a return authorization and instructions on how to send back the item.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used for the purchase.
Customer Support
Q: How can I contact QM Mart customer support?
A: You can reach our customer support team via email at
info@qm-mart.com or call us at +971561198962. Our team is available Monday to Friday from 9 AM to 6 PM.
Q: Do you offer live chat support?
A: Yes, we offer live chat support on our website. Click on the chat icon at the bottom right corner of any page to start a conversation with one of our representatives.
Miscellaneous
Q: Do you have a physical store?
A: Currently, QM Mart operates exclusively online. This allows us to offer a wider selection of products and better prices by reducing overhead costs.
Q: How can I stay updated on new products and promotions?
A: Subscribe to our newsletter and follow us on social media to stay updated on the latest products, special offers, and promotions.
Q: How do I return a damaged item?
A: If you receive a damaged item, please contact customer support immediately with photos of the damage and your order details. We'll arrange for a return or replacement.
Q: Can I change my shipping address after placing an order?
A: You can change your shipping address within 24 hours of placing your order. Contact our customer service with your order details to update your shipping information.
Q: Do you offer gift wrapping services?
A: Yes, we offer gift wrapping services for a small additional fee. You can select this option during the checkout process.
Welcome to the QM Mart FAQ page! Here, we've compiled answers to the most frequently asked questions to help you navigate our site and services with ease. If you can't find the answer you're looking for, feel free to contact our customer support.
General Questions
Q: What is QM Mart?
A: QM Mart is your one-stop online marketplace offering a wide range of products including electronics, clothing, home goods, and more. We strive to provide high-quality items at competitive prices.
Ordering and Payment
Q: How do I place an order?
A: To place an order, browse our products, select the items you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout, enter your shipping details, and complete the payment process.
Q: What payment methods do you accept?
A: We accept cash on delivery payment method
Q: Can I modify or cancel my order after it's been placed?
A: Yes, you can modify or cancel your order within 24 hours of placing it. Please contact our customer service team with your order details to make any changes.
Shipping and Delivery
Q: What are your shipping options?
A: We offer standard, expedited, and express shipping options. The available options and delivery times will be displayed at checkout based on your location.
Q: How can I track my order?
A: Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your order's status on our website or the courier's tracking page.
Q: What should I do if my order is delayed or missing?
A: If your order is delayed or missing, please contact our customer support with your order number and tracking details. We'll investigate the issue and provide you with an update as soon as possible.
Returns and Refunds
Q: What is your return policy?
A: We offer a 10-day return policy for most items. If you're not satisfied with your purchase, you can return it within 10 days of delivery for a refund or exchange. Please ensure the item is in its original condition and packaging.
Q: How do I initiate a return?
A: To initiate a return, contact our customer service team with your order number and reason for return. They'll provide you with a return authorization and instructions on how to send back the item.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used for the purchase.
Customer Support
Q: How can I contact QM Mart customer support?
A: You can reach our customer support team via email at
info@qm-mart.com or call us at +971561198962. Our team is available Monday to Friday from 9 AM to 6 PM.
Q: Do you offer live chat support?
A: Yes, we offer live chat support on our website. Click on the chat icon at the bottom right corner of any page to start a conversation with one of our representatives.
Miscellaneous
Q: Do you have a physical store?
A: Currently, QM Mart operates exclusively online. This allows us to offer a wider selection of products and better prices by reducing overhead costs.
Q: How can I stay updated on new products and promotions?
A: Subscribe to our newsletter and follow us on social media to stay updated on the latest products, special offers, and promotions.
Q: How do I return a damaged item?
A: If you receive a damaged item, please contact customer support immediately with photos of the damage and your order details. We'll arrange for a return or replacement.
Q: Can I change my shipping address after placing an order?
A: You can change your shipping address within 24 hours of placing your order. Contact our customer service with your order details to update your shipping information.
Q: Do you offer gift wrapping services?
A: Yes, we offer gift wrapping services for a small additional fee. You can select this option during the checkout process.